FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
After you place your order, it will take 2-3 business days to be processed. Once your order is processed, you can expect to receive your packaging within 3-5 business days depending on your location.
We offer free shipping for all domestic orders over $150.00. For international orders, rates will apply and we are not responsible for duty, taxes or customs fee's
WHAT IS YOUR RETURN & CANCELLATION POLICY?
RETURNS:
IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR. WE CANNOT ACCEPT ANY HAIR THAT HAS LEFT IT’S ORIGINAL PACKAGING, LOOKS WORN, OR ALTERED IN ANY WAY. All products must have the original tags intact and must be returned in the original packaging.
If you are not satisfied with your purchase, we will allow up to 3 days after you receive your package to submit a return request. All returns must be approved FIRST. Submit your return requests here.
If your return request is accepted, we will give you a return number and further instructions. The cost of the return will be the responsibility of the customer. A 15% restock fee will be applied.
NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.
CHANGES & CANCELLATIONS:
Prior to placing your order, please ensure that you have selected the correct items. Unfortunately, once orders are placed, our production team will begin fulfilling them, so we cannot guarantee that you will be able to alter your order. However, we do understand that mistakes can happen and if you reach out to us immediately and your order has not yet been processed, we will gladly make the necessary corrections.
If you wish to make changes to your order after it has been processed, OR cancel your entire order, you will be subject to a 15% restock fee.
For all inquires regarding changes or cancellations to your order, email us at info@ebluxehair..com.
DO YOU OFFER FREE SAMPLES?
At EBLUXE HAIR we want you to love what you’re buying. We understand that it can be hard to determine quality online. If you are unsure about making a purchase after seeing our pictures and videos, please feel free to place a sample order so that you can see and feel the EBLUXE difference for yourself before fully commiting.
We stand behind our product and are willing to offer you a $5.00 sample of our hair (shipping included).
We know you're going to love it!
WHAT ARE YOUR PRIVACY & SAFETY CONDITIONS?
Information we collect, and how we collect it:
Generally, you control the amount and type of information that you provide to us when using our website.
How your information is used:
We use the information we receive from you to:
• Provide our products and services you have requested or purchased from us
• Personalize and customize our content
• Make improvements to our website
• Contact you with updates to our website, products, and services
• Resolve problems and disputes
• Contact you with marketing and advertising that we believe may be of interest to you
Communications & Emails:
When we communicate with you about our website, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us. You can change your contact preferences at any time through your account or by contacting us using the contact information at the top of this privacy notice.
Sharing information with Affiliates and other Third Parties:
We do not sell or rent your Personal information to third parties for marketing purposes. However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PD. We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers.
DO YOU OFFER WHOLESALE?
WHAT ARE YOUR PAYMENT OPTIONS?
We accept payments from:
- Credit / Debit Cards
- Affirm
- PayPal